Lifeline offers trustworthy technology support at the desktop where users generally need it most.  We categorize this service as "Office Support".  Again, as stated on the Services page, we very strongly encourage a customer to include this in their monthly maintenance agreements.  In this way, your Lifeline technician is able to take care of problems on a weekly basis before they become stopping blocks to your company's workflow.  This includes everything that is needed for a user to succeed including: - Desktop operating system installation and maintenance - Microsoft Office maintenance - Application maintenance and installation - Anti-virus and anti-parasite updates - Security configuration - Data backup - E-mail support - Operating system updates - Hardware BIOS updates - Printing problems - Technology advising - Computer hardware maintenance labor - System capacity and health monitored